Title:  911 Dispatcher/Emergency Communications Training Superv (Sheriff's Office)

GENERAL STATEMENT OF DUTIES:

Under the direction of the Emergency Communications Section Manager, this position develops and delivers training programs and other training materials for new hires and existing employees, including developing training for classes for Youth Academies, Senior Academies, Patrol Transition Academies and Radio Academies.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The following duty statements are illustrative of the essential function of the job and do not include other non-essential or marginal duties that may be required:

• Reviews Daily Observation Reports for trainees and provides necessary counsel, recommendations or suggestions as needed.
• Develops, oversees, and plans all aspects of the new hire Communication Academies.
• Supervises, plans, and schedules the training of all new Emergency Communication Specialists.
• Develops content and writes curriculum for comprehensive public safety communications training programs.
• Recommends and assists in the development of training and certification standards.
• Prepares, maintains, and updates training course content, materials and training manual.
• Evaluates effectiveness of training; makes necessary changes to improve training protocols based on training outcomes, obtains input from training classes, and gets departmental feedback.
• Maintains training records for Emergency Communication Specialist Recruits.
• Oversees and plans communications skills classes.
• Supervises and trains Communications Training Instructors.
• Maintains a comprehensive knowledge of training principles, procedures, and presentation techniques.
• Performs training related administrative tasks; develops and maintains training databases, maintains, and files training paperwork; tracks and maintains performance logs and completes performance evaluations on recruits.
• Performs timekeeping duties for the Emergency Communications Section to include FMLA, sick, vacation and overtime.
• Performs line supervisory responsibilities when needed during critical incidents.
• Performs line operations when needed during critical incidents.
• Ability to operate computers and commonly used computer software programs, as well as any other standard office equipment as required by the position.
• Maintains regular and acceptable attendance at such level as determined at the Sheriff's Office discretion.
• Is available and willing to work such overtime per day or per week as the Sheriff's Office determines is necessary or desirable to meet its needs.
• Is available and willing to work such weekends and holidays as the Sheriff's Office determines are necessary or desirable to meet its needs.
• Performs duties onsite, except those job duties that are customarily or by nature performed offsite.
• May be assigned other duties as necessary.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the operations, procedures, and policies of the communications center; maps and map reading; rules, regulations and procedures used in the operations of two-way radios, telephones, teletypes and emergency communications equipment commonly used in public safety dispatching.
• Knowledge of principles of training and adult teaching techniques and supervision.
• Knowledge of principles of classroom instruction, curriculum development needs and assessments.
• Maintains required APCO certifications.
• Ability to plan, organize and conduct emergency dispatch training programs; supervise subordinates effectively and tactfully; organize and prioritize workload and subordinates' assignments.
• Possess the required knowledge, skills and abilities associated with the Specialist II level.
• Proficient knowledge of and the ability to operate CAD and other computer system operations.
• Proficient knowledge of and the ability to operate CCIC/NCIC.
• Ability to produce effective training materials and manuals, develop multi-media presentations for employee development and present training materials for cross functional teams.
• Ability to communicate effectively both in verbal and written English.
• Ability to speak before large groups.
• Ability to organize and prioritize workload.
• Ability to deal with complex problems and/or situations.
• Ability to direct and effectively supervise assigned personnel.
• Ability to listen, talk and type all at the same time.
• Ability to track multiple pieces of information at one time and conduct follow-up as necessary.
• Ability to act and react to emergency and/or threatening situations in a manner consistent with the law, policies, and procedures.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
• Ability to apply sound reasoning and decision-making.

MINIMUM QUALIFICATIONS:

NECESSARY SPECIAL REQUIREMENTS:

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all inclusive.

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

• Constant use of eye, hand and finger coordination enabling the use of automated office machinery and writing utensils.
• Constantly involved in oral and auditory interaction, enabling interpersonal communication, including automated devices such as the telephone and radio.
• Spends 80% of the time sitting, 10% standing, 10% walking while on the job.
• Occasionally stoops, kneels, crouches and balances while operating office machinery.
• Frequently uses visual capacity including depth perception, color vision, and peripheral vision enabling completion of required office duties.
• Occasionally lifts or carries up to 20 lbs. when moving office supplies or files.

JOB-RELATED CONTACTS:

Contacts are with individuals within the Sheriff's Office, with other Departments/Organizations and the general public. Specifically, extensive contact occurs with supervisors and the general public. Personal contact with any individual of the public, an inmate or arrestee is an occasional occurrence. Hand-to-hand exchanges and face-to-face verbal communications between the member and the public is seldom required. In this position, contact with blood, bodily fluids or other medical hazards are extremely uncommon. The member should have adequate time to take precautionary and protective measures.

WORK ENVIRONMENT:

Work is performed primarily in an emergency communications center. The work level can fluctuate from minimal to fast-paced and high volume. The employee deals with crisis situations that require them to quickly make major decisions involving people, resources, and property with frequently limited direction. The employee may be required to change work environment from an office setting to the emergency communications center on a moment’s notice.

The Emergency Communications Training Supervisor may be asked to work scheduled shifts at any time of the day and on weekends and holidays. Must be able to cope in a safe manner with stressful situations, emotional callers, irate responders, and unprofessional contacts.

While performing the duties of this job, the employee is required to sit for prolonged periods. The employee is regularly required to see, hear, talk, stand, twist and use repetitive motions in the conduct of work. The employee is also required to perform light lifting. The employee is required to stay calm during stressful situations.

BIO-HAZARD NOTICE:

This position has been determined to be a MINIMAL exposure risk to "biohazards" including, but not limited to, viruses, toxins, and blood-borne pathogens, such as HIV/AIDS (human immunodeficiency virus/acquired immunodeficiency syndrome), HBV (hepatitis B virus), and air-borne transmissions of TB (tuberculosis). Members are advised that exposure to a "biohazard" may result in severe illness and/or death. Members are required by agency policy to use protective equipment and clothing. Inoculation may be required to prevent and/or treat exposures to "biohazards".