Title:  Communications Business Partner (Commissioners' Office) - Posting Title

DUTY STATEMENT:

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, the ability to work productively and professionally as a member of a team or work group and to interact appropriately with internal and external contacts, are basic requirements of all positions at Arapahoe County. Supports the County's strategic plan and goals.

GENERAL DESCRIPTION OF JOB:

The Communication Business Partner provides specific County departments with communication acumen and expertise that informs, educates and engages the public about County programs, services and events. Under the direction of the County Communications Manager, this position plans and implements a variety of communication, marketing and engagement strategies that target a multitude of stakeholders, including residents, volunteers, community organizations, governmental agencies, business and nonprofits and more. This is a professional level job within Communication & Administrative Services, collaboratively serving County departments with passion, integrity and expertise.

DUTIES:

• Creates, implements and measures communication plans and strategies that help meet strategic business goals, initiatives and projects and presents plans to Communications Manager for review and approval.
• Develops and executes feedback mechanisms from citizens and key stakeholder groups, including public outreach events, community meetings, special events and social media tools.
• Organizes events, such as ground breakings, ribbon cuttings, presentations and educational opportunities.
• Creates content for multiple communication channels, including newsletters, websites, social media, speeches, reports and presentations.
• Maintains department’s website pages, including writing copy and updating site using CMS tools.
• Measures and presents results of communication efforts to department leadership and communication manager.
• Serves as primary information contact for department and coordinates responses with appropriate staff as needed.
• Researches official documents and condenses information into appropriate draft messaging on County and department issues.
• Maintains open and regular dialogue with assigned departments and Communication Services staff.
• Informs the Communications Supervisor of public attitudes and concerns, as well as developing issues, problems and opportunities within the organization.

REQUIREMENTS:

Skills, Abilities and Competencies:

• Excellent writing, editing and proofreading skills; a background in corporate or government writing and a proven ability to write in different registers. Strong knowledge of Associated Press Styleguide is required.
• Strong interpersonal and communication skills with ability to influence by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.
• Experience developing and executing strategic marketing and communication plans, organizing a program or event and producing collateral and other materials for training programs or public presentations.
• Relationship building and interpersonal skills: Ability to quickly build effective and mutually respectful relationships with people from various backgrounds and personality styles. Uses diplomacy, tact and respect when communicating with individuals, especially during conflict or high-tension situations. Collaborates with peers to find common ground to solve problems and easily gain trust and support. Must also demonstrate ability respect private and sensitive information about employees and situations.
• Service oriented: Dedicated to meeting the expectations of internal and external customers. Respond in timely and thorough manner, prioritize needs and ensure customer satisfaction.
• A significant element of work involves handling sensitive situations with tact and diplomacy as well as maintaining confidentiality of information.
• A collaborative work style that is able to function effectively under pressure in a deadline-driven environment with a positive can-do attitude.
• Integrity: Takes personal responsibility for correcting problems or issues, holds self to highest ethical standards, maintains confidence and creates trusted relationships.
• Speaking skills: Strong speaking skills, including the ability to present to large and small groups. Interviewing skills are necessary to glean information, stories and ideas from employees and other stakeholders.
• Creative skills: Ability to devise communication strategies, including best practices and up-and-coming techniques. Familiarity with information technology, digital and video communication functions and Adobe Creative Suite is essential.

Knowledge of:

• General theories, principles and practices of marketing, crisis communication, advertising, public relations, brand management and community engagement and outreach.
• Planning, developing, and coordinating comprehensive local government public relations, communications, and media relations programs.
• Correct English grammar, vocabulary, spelling and punctuation, as well as advanced knowledge of Associated Press style.
• Emerging trends and best practices of public relations, marketing, communication, social media and community outreach.
• Techniques of communication preparation and design for both print and digital.
• Principles and practices of composing and editing informational material.

Behavioral Competencies (these are required for all positions at ACG):

• Accountability
• Accessibility
• Inclusivity
• Integrity

Education and Experience:

• Bachelor’s degree in communication, mass communication, journalism, marketing or related field
• 3+ years of relevant experience
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:
Background in government experience

Pre-Employment Additional Requirements:
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

WORK ENVIRONMENT:

Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 60% of the time sitting and 40% of the time either standing or walking.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work-related equipment.

Definitions:

• Occasionally: Activity exists less than 1/3 of the time.
• Frequently: Activity exists between 1/3 and 2/3 of the time.
• Constantly: Activity exists more than 2/3 of the time.